If you didn’t know it, our hospitality team is the ‘warm welcome’ for trainees, sales representatives, and other visitors who attend events or meetings on the Schofield, WI campus. During airline outages this summer, Wisconsin’s hospitality team exceeded expectations to ensure those who needed help were taken care of.
One late evening, a sales rep notified the hospitality team of cancelled flights for 12 guests. They needed transportation to campus for training by 8 a.m., the following morning. Connecting flights and rental cars were unavailable due to outages. Without hesitation, team member Kim Rothenberger drove four hours to Chicago to transport reps back to Schofield by lunch.
A few days later, retired team-member-turned-driver Terri Radtke answered his phone on a Sunday morning to a similar request. He was quick to fill up the van with gas and refreshments and drive over three hours to Minneapolis to transport customers safely to Wisconsin in time for a team dinner.
Driver David Landretti was en route from vacation in Michigan when he received a call for a customer who needed transportation from Minneapolis to Schofield the next morning. David departed at 3:00 a.m., to arrive at the airport by the time the customer landed and got them to their event safely by 9:45 a.m.
“The client was impressed that we provided that kind of service,” said Landretti. “I told him, ‘That’s how we roll here. We make it easy to do business with us.'”
It’s clear that our hospitality team can navigate a challenge with a smile. Thanks to generous drivers and support team members, our value of being “easy to do business with” goes beyond selling products— and it’s our people that make the difference.
