A new business unit called Makeup Air and Kitchen Solutions, or MKS, launched recently. The goal is simple: help our customers get the make-up air and kitchen solutions they need, when they need them.
Before MKS, the makeup air team (MUA) and the kitchen ventilation systems team (KVS) worked as separate business units. Each team had strong products, strong knowledge and strong customer relationships. But in the restaurant market, customers often need the whole system to work together, including hoods, air supply plenum, exhaust, fans and makeup air units. By bringing our two teams together, MKS can better focus on the full kitchen system. That matters in a market that moves quickly. Restaurant customers need clear communication, short lead times and quality products that arrive ready to support their projects.
Creating MKS has helped us look at the business in a more connected way. Our pre-sale teams now work as one team to support the full system. Our engineering teams still focus on their areas of product development, but they are also sharing ideas and best practices more often. Across the new business unit, teams are learning from each other and finding better ways to support customers.
That focus is already creating opportunities like our work with Panda Express. We started by providing replacement makeup air units. As the relationship has grown, we are beginning to see more chances to provide the full kitchen system. This is a win for the customer, and a win for our company. MKS is also focused on making Greenheck Group easy to do business with. This includes reducing lead times, offering quick-build options and using automation to help produce high-quality products more consistently.
There is still work ahead. Bringing two teams together takes time, and we are continuing to improve processes, clear roadblocks and better understand how each part of the business works together. But the opportunity is clear. The restaurant market is an area where Greenheck Group has room to grow.
By working as one MKS team, we can serve customers better, support our sales partners and help strengthen the company for the future of the restaurant market.
